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Privacy Policy

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Effective Date: March 2025

At Acatree Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services, website, or bookings. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, and physical address.

  • Booking Information: Travel dates, itinerary preferences, passport details (if required), and accommodation requests.

  • Payment Information: While we do not store full payment details, transactions may be processed through secure third-party payment gateways.

Non-Personal Information

  • Technical Data: IP address, browser type, device information, and website usage behavior (via cookies and analytics tools).

  • Feedback & Reviews: Comments, survey responses, or testimonials you voluntarily provide.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and manage your tour bookings and inquiries.

  • To communicate with you regarding reservations, updates, or customer support.

  • To improve our services, website functionality, and customer experience.

  • To comply with legal obligations and regulatory requirements.

  • For marketing purposes (only with your explicit consent), such as newsletters or promotional offers.

3. Data Sharing & Third Parties

Acatree Tours does not sell or lease your personal information. However, we may share data with:

  • Service Providers: Hotels, transport operators, and tour guides necessary for your travel arrangements.

  • Legal Authorities: If required by law, court order, or government regulations.

  • Business Partners: Trusted affiliates for joint promotions (only with your consent).

4. Data Security & Retention

  • We implement industry-standard security measures (encryption, secure servers, access controls) to protect your data.

  • Personal information is retained only as long as necessary for the purposes stated or as required by law.

  • You may request data deletion unless legal obligations require us to retain it.

5. Cookies & Tracking Technologies

  • Our website uses cookies to enhance user experience and analyze traffic. You can disable cookies via browser settings, but some features may not function properly.

  • Third-party tools (e.g., Google Analytics) may track aggregated usage data but do not identify individuals.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Withdraw consent (where applicable).

  • Lodge a complaint with Tanzania’s data protection authority if needed.

7. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

8. Contact Us

For questions, data requests, or concerns about your privacy, contact:
Acatree Tours
Dar-Es-Salaam
P.O. Box 35786
info@acatreetours.co.tz

Acatree Tours